We step in where you need us (interim)
We place a senior consultant as your Head of E-commerce or CRM Manager, for as long as you need. You get someone who owns the results, not an advisor on the sidelines.
Consulting services that follow the customer journey
Consulting is at the core of what we do
Advisors and decision-makers are needed in boardrooms and leadership teams, know-how and best practice in the operational work. As a growth agency, we work in both, with strategic sharpness and operational finesse.
You’ll find Omniarch at every step of the customer journey
We are an e-commerce agency working across the full digital customer journey, from first impressions to post-purchase loyalty. Our consultants cover everything from brand building and traffic acquisition to conversion, customer experience and CRM, so you get support where it is needed most.
How it looks depends on your needs. We match the right person to the right role: CCO or CDO, Head of E-commerce or E-commerce Manager, Digital Marketing Manager, CRM Manager, or operational specialists in, for example, Content & UX, web and customer analytics. Start by identifying where in the customer journey you need support, and we choose the role from there.
Three ways to work with us
Same consultants, different commitment. The difference is how much responsibility we take and for how long.
Strategic Services & Assessments
We review a defined part of your business, such as returns or profitability, and show you where the money goes. The engagement has a fixed scope and a clear end.
Managed Service
We run all or part of your e-commerce department with a team that scales up and down as needed. You get the specialists without having to hire them.
This is what it looks like when we take responsibility for e-commerce
At MQ Marqet we operated the in-house e-commerce department. At EQPE we led the platform project and then took over sales responsibility. At Cellbes we helped transform a mail-order company into a pure e-commerce business.
MQ Marqet
- Role
- E-commerce Manager, Web Editor, Digital Marketing Manager, CRM Manager, Email Marketing Manager, Digital Visual Merchandiser, Product Owner, Digital AD, Analytical Manager, Marketplace Manager.
- Focus
- E-commerce, UX, digital analytics, digital marketing, CRM, merchandising, reporting.
SkiStar & EQPE
- Role
- Project Manager, Sales Manager.
- Focus
- Digital Assessment, Business Development, Platform Evaluation, Project Management, Requirements Specification, Sales Responsibility, KPI Framework, Profitability Calculations, Digital Marketing, SEO, Returns.
Cellbes
- Role
- Growth Manager, Retention Manager, Digital Content Coordinator, Project Lead, Quality Assurance Lead, Analytics Lead, Marketplace Lead.
- Focus
- Migration to a new e-commerce platform, E-commerce organization, Marketing automation, CRM, Development of new channels including marketplace, Content optimization, Procurement of DAM, KPI framework and data validation.
Start with a document you can base decisions on
Each assessment answers a bounded question, such as returns or profitability, and is delivered as a document you own. They are sold standalone and are often the starting point of a collaboration.
Omniarch Digital Assessment
We review the entire digital buying experience and deliver analysis, improvement suggestions, and a prioritized roadmap. The aim is to conduct an objective current-state analysis based on available data and established best practices, in order to generate hypotheses for your company’s continued transformation.
Omniarch Profit Assessment
PROFA is for e-commerce companies that want to improve profitability, streamline marketing efforts, reduce silo thinking between marketing, purchasing and analytics, and allocate budget where it makes the greatest impact on margins.
- Contact
- David Vallin
Omniarch AI Shopping Assessment
Do you show up when customers ask AI what to buy? We analyse how AI assistants find, read and judge your store, and give you a prioritised action plan.
- Contact
- Josef Abou
Omniarch Returns Assessment
Ready to get a return on your returns? We’re here to help! Omniarch Returns Assessment provides you with a strategic and tactical toolkit to minimize and manage returns, thereby enhancing customer experience, profitability, and sustainability.
- Contact
- Kristofer Fanger
User Experience Intelligence Assessment
We know gut feeling matters, but data from our UXI Assessment gives us the ability to quickly prove or disprove that feeling.
- Contact
- Robert Jojje Borssén
Omniarch Payments Assessment
PAYA is for e-commerce companies that have passed around 50–70 million SEK in revenue, or are growing rapidly, want to improve conversion and maximize profitability, and need independent advice on contract terms, payment methods, and providers.
- Contact
- Daniel Aronowitsch
Omniarch Marketplace Assessment
With our Marketplace Assessment we identify your potential based on your desired positioning on current marketplaces.
- Contact
- Alenka Fey
Book a call
Leave your details and we will come back with a proposed scope and timeline.