Press releases, customer news and knowledge sharing.
A customer who buys a jacket in a Copenhagen flagship store and opens an email three days later expects the brand to know it's the same person. That continuity is not a CRM feature. It's an infrastructure question, and most international fashion brands answer it one system at a time.
Returns are one of the most complex and least managed parts of the e-commerce business. They simultaneously affect customer experience, profitability, and sustainability. Yet, many companies lack a comprehensive picture of how the return flow actually works, what it costs, and where the greatest potential for improvement lies.
Omniarch, in collaboration with PayHood, offers an independent Payments Assessment for e-commerce companies aiming to strengthen profitability, conversion and market fit through improved payment flows.
Our established assessments - Digital, UXI, and Marketplace - have helped numerous e-retailers take the first step toward increased profitability and efficiency. Now we are launching a new one: Profit Assessment, designed to answer perhaps the most central question in all of e-commerce: What really drives profit?
In spring 2024, Omniarch, a leader in digital commerce consultancy, played a central role in facilitating NELLY's and NLY Man’s migration to a composable e-commerce platform. This strategic transition aimed to modernize NELLY's infrastructure, enabling the company to flexibly adapt to market shifts and evolving customer needs.
At Omniarch, we are passionate about driving digital commerce forward. In that spirit, we have developed the UXI Assessment together with Fullstory. This is a behavior analysis method designed to take your website to the next level.
Tanrevel® is redefining the self-tanning experience and Omniarch was during 2023, continuing into 2024, invited to tag along. We worked closely with Tanrevel®’s e-commerce leadership and team, yielding impressive results.
SmartaSaker, which has experienced significant organic growth in recent years, approached Omniarch at the end of 2023 after realizing the necessity of ensuring the robustness and efficiency of its e-commerce operations for future expansion.
Omniarch and EQPE have long collaborated on the growth of the digital retail business, with a strong focus on strategy and hands-on action implementation. A key success factor has been the decoupling of EQPE’s e-commerce operations, where Omniarch played an active role—from initial planning to international expansion.
During 2022, J.Lindeberg brought back D2C sales from the previous owners of the company, and in connection with this, Omniarch was tasked with supporting the establishment of a new organization, processes, and technology. In 2023, Omniarch supported within three business areas: CRM, Marketplace, and profitability analysis (using DEMA.ai).
TOBE Outerwear has been a key player in snowmobile clothing for decades, with a strong presence in North America and Canada. In late 2022, continuing into 2024, Omniarch was tasked to enhance TOBE's digital outreach to new and existing customers.
Omniarch collaborates with golf specialist Dormy to strengthen their offerings and optimize their digital sales channels in Europe's largest market.
We are passionate about understanding, addressing, and helping you with your digital challenges. Leverage our proven strategies to elevate your growth to new heights. Do you want to be part of our success journey? Schedule a meeting, and we'll tell you more!
