Omniarch launches Returns Assessment
Returns are one of the most complex and least managed parts of the e-commerce business. They simultaneously affect customer experience, profitability, and sustainability. Yet, many companies lack a comprehensive picture of how the return flow actually works, what it costs, and where the greatest potential for improvement lies.
Returns can be one of the largest hidden costs in e-commerce. Not only in shipping and handling, but in tied-up capital, depreciation, customer service, lost repurchase rates, and unnecessary emissions from transport. The problem is rarely that you lack data. The problem is that it isn’t connected. And when that is the case, it becomes difficult to know what should actually be prioritized.
Omniarch Returns Assessment gives you a comprehensive overview and a concrete plan to reduce return costs, improve the customer experience, and create a more sustainable return flow.
- You get a clear picture of where in the return flow value and profitability are lost. Not just the return rate, but the real cost per return and per product category. This allows you to stop guessing and start calculating the right things.
- You get concrete insights into which returns occur due to incorrect expectations, product information, sizing issues, or the shopping experience. It becomes clear what can be resolved before the purchase and which improvements provide a quick effect.
- The return is a part of the customer journey, not an afterthought. You get a picture of friction before, during, and after the return, and recommendations that strengthen confidence and loyalty.
Returns Assessment is an in-depth review of the entire return flow, based on data analysis, proven methods, and practical experience from e-commerce at scale. The goal is to help you understand, prevent, and optimize returns as an integrated part of the customer journey and the business.
Contact
Kristofer Fanger
Returns Insights & Services Lead
E-mail: kristofer.fanger@omniarch.se
Tel: +46 70 310 91 05
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