Returns Manager
Omniarch Returns Management as a Service is designed for e-commerce companies that already know what needs to be done but lack the time, mandate, or the right person to actually make it happen.
How we help you turn returns into business value
We meet you where you are today, ensuring your return flows become an engine for growth rather than a bottleneck. These are the areas where we make a tangible difference:
Understanding the current state by conducting a Returns Assessment, you receive a sharp analysis of your current flows and a clear roadmap prioritizing the steps needed to reach the next level.
Data-driven decisions that impact the bottom line, through the implementation of return-specific KPIs directly linked to your profitability and efficiency.
Ownership of the returns issue and leadership in automation and digitalization processes to reduce costs, while seamlessly integrating sustainability into the return chain.
Full project management throughout the replacement or implementation of a new Returns Management System (RMS), ensuring you extract maximum value from your existing systems.
Returns impact the entire company and we step in to coordinate stakeholders, resources, and projects to break down internal silos and ensure everyone is pulling in the same direction.